Legal

Privacy Policy

Last updated: 2024-01-01

cloudMarilaut ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://cloudarilaut.my and when you engage our services.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

  • Fill in a contact or enquiry form on our website
  • Contact us via email or WhatsApp
  • Place an order or engage our web design services
  • Subscribe to updates or communications

This information may include your name, email address, phone number, company name, and the content of your messages.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information such as your Internet Protocol (IP) address, browser type and version, pages visited, time and date of your visit, and referring URL. This data is collected for analytics purposes to improve our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide customer support
  • To deliver web design and related services you have requested
  • To send invoices, project updates, and delivery notifications
  • To improve our website content and services
  • To comply with legal obligations
  • To send occasional updates about our services (you may opt out at any time)

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers: Trusted third-party tools used to operate our business (e.g., form submission services, hosting providers). These parties are contractually obligated to keep your data confidential.
  • Legal requirements: If required to do so by law or in response to valid requests by public authorities.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Project-related communications and files may be retained for up to 2 years after project completion for support purposes.

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly if cookies are disabled.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, Google Maps). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal data
  • The right to withdraw consent at any time (where processing is based on consent)
  • The right to object to processing of your personal data

To exercise any of these rights, please contact us at info@cloudmarilaut.my.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: